Frequently Asked Questions
You have questions and we have answers. Check out our most frequently asked questions! If you still have questions feel free to reach out to us!
Frequently Asked Questions
Check out our FAQ section for everything you need to know about booking, unlocking your rental, what to bring, safety tips, and more. Whether you’re wondering about what gear is included, how the self-serve process works, or where to paddle once you’re on the water — our FAQ makes it easy to plan your adventure with confidence.
What is included with my rental?
When renting a kayak, paddle and life jacket are required safety equipment and included. When renting a SUP, paddle, life jacket, and ankle leash are included.
The life jacket fits those between 35-100 kg, and if you’re outside this range, we recommend bringing your own. Children’s life jackets are not included.
Where Is West Country Rentals Located?
We currently have self-serve rental stations at Twin Lakes and Buck Lake in central Alberta. Both lakes are beautiful, calm, and perfect for paddling adventures!
Can I take the rental to a different location?
No, all rentals must stay at the lake where you rented the equipment. Our setup is designed for on-site use only to ensure safety and proper equipment care.
How do I steer a kayak?
Steering a kayak is simple! Use your paddle to guide the boat — paddle more on the right side to turn left, and more on the left side to turn right. Short, quick strokes can help you make tighter turns. Don’t worry — you’ll get the hang of it quickly!
What do I do if I have problems with the rental equipment?
If you experience any issues with the equipment, please contact us right away using the support phone number or email provided in your booking confirmation. We’ll do our best to assist you quickly!
What is your cancellation policy?
You can cancel your booking up to 24 hours before your scheduled rental time for a full refund. Cancellations made less than 24 hours before the rental start time are non-refundable.
Do you offer paddling courses?
Please take this free online course. Free paddle safety course, or watch this video: Kayaking in 5 minutes If you have any other questions please reach out to us at westcoutryrentals@outlook.com
What equipment should I rent?
Help me to choose my equipment:
Where Is West Country Rentals Located?
We currently have self-serve rental stations at Twin Lakes and Buck Lake in central Alberta. Both lakes are beautiful, calm, and perfect for paddling adventures!
Do you offer discounted group bookings?
Yes, we offer group discounts. Please reach out to: westcoutryrentals@outlook.
How much does it cost to rent?
Rental rates vary depending on the equipment and rental duration. You can view all current pricing when you book online through our website.
What’s included when I rent?
Every rental includes your kayak or paddleboard, a paddle, and a properly fitted life jacket. Everything you need for a safe and fun time on the water!
Can a beginner paddle?
Absolutely! Both Twin Lakes and Buck Lake are beginner-friendly with calm waters and no motorboat traffic at Twin Lakes. Our sit-on-top kayaks and paddleboards are especially easy for first-timers.
How do I access the self-serve rental equipment?
After you complete your online booking, you’ll receive a unique code by email and text. Simply enter the code at the rental station to unlock your equipment — it’s quick, easy, and available 24/7!
What if I have a problem with my booking?
Call this number: ### ### #####
What is the weight requirement?
We are required to adhere to a 600 lb per boat weight limit due to the boats operational abilities.
Are the storage compartments dry?
Generally, the storage compartments are dry but this isn’t guaranteed. Be sure to pack a waterproof bag for your valuables and electronics.