Frequently Asked Questions

You have questions and we have answers. Check out our most frequently asked questions! If you still have questions feel free to reach out to us!

Frequently Asked Questions

Check out our FAQ section for everything you need to know about booking, unlocking your rental, what to bring, safety tips, and more. Whether you’re wondering about what gear is included, how the self-serve process works, or where to paddle once you’re on the water — our FAQ makes it easy to plan your adventure with confidence.

What is included with my rental?

Every rental includes your kayak or paddleboard, and everything that you need for a safe outing. Paddles and jackets and safety equipment are included for the number of passengers you have chosen. NOTE: Our adult life jackets have a weight range of: If you require a different weight range life jacket, please provide your own. We do not provide children’s life jackets.

Where Is West Country Rentals Located?

We currently have self-serve rental stations at Twin Lakes(near Winfield), Battle Lake, and Buck Lake in central Alberta. These lakes are all located along Highway 13.

What do I do if I have problems with the rental equipment?

If you experience any issues with the equipment, please contact us right away using the support phone number or email provided in your booking confirmation. We’ll do our best to assist you quickly!

Do you offer paddling courses?

Please take this free online course. Free paddle safety course, or watch this video: Kayaking in 5 minutes If you have any other questions please reach out to us at westcoutryrentals@outlook.com

How do I access the self-serve rental Equipment?

After you complete your online booking, you’ll receive a unique code by email and text. Simply enter the code at the rental station to unlock your equipment — it’s quick and easy.

Weight Restrictions

Tandem kayak – 400 lbs total including people and carry-on

Solo kayaks – 200 lbs including person and carry-on

SUP – 200 lbs including person and carry-on

What equipment should I rent?

Help me to choose my equipment:

What do you want to do?

Cruise and explore: A sit inside kayak is the most comfortable cruising vessel. Stay dry (ish) and enjoy the view and workout.

Swim and sun: A standup paddleboard is the easiest equipment to get back onto if you want to go swimming. Be cautious on a windy day that the paddleboard doesn’t drift away. A paddle leash is included and should always be attached. Our paddleboards have a storage space in the front.

Easy paddling: The sit-on-top kayaks are stable and fun, great for beginners.

Do you offer discounted group bookings?

Yes, we offer group discounts. Please reach out to: westcoutryrentals@outlook.com

How much does it cost to rent?

Rental rates vary depending on the equipment and rental duration. You can view all current pricing when you book online through our website.

Can I cancel my booking?

All bookings are final, and we are unable to offer cancellations, changes, or refunds. Our online booking system is flexible and allows you to book on the spot, so we encourage you to wait until you are certain of your plans before completing your reservation. However, if your booking is affected by inclement weather or an unexpected event, please reach out to us. A credit in the form of a gift card for rebooking may be issued at our discretion.

Can a beginner paddle?

Absolutely! All of our lakes are beginner-friendly with calm waters and no motorboat traffic at Twin Lakes. Our sit-on-top kayaks and paddleboards are especially easy for first-timers. Would you like to take a course before you go out? Free paddle safety course, or watch this video: Kayaking in 5 minutes Be mindful of the weather and do not paddle alone.

Are the storage compartments dry?

Generally, the storage compartments are dry but this isn’t guaranteed. Be sure to pack a waterproof bag for your valuables and electronics.